Shipping policy

Pushpika De Silva Jewelry Pvt Ltd - Last Updated : 2/12/2025

At Pushpika De Silva Jewellery, every piece is handcrafted with precision, inspected with care, and packed securely to ensure it reaches you in perfect condition. We take pride in offering a smooth, safe, and reliable delivery experience for all local and international customers.

1. Order Processing Time

Ready-Made Jewellery

  • Orders are processed within 2–3 business days after payment is confirmed.

Custom / Bespoke Orders

  • Processing time ranges between 2–4 weeks, depending on design complexity.
  • Customers will receive regular updates throughout the crafting process.

If an item is unavailable at the time of purchase, our team will notify you and issue a refund using your original payment method.

2. Domestic Shipping (Sri Lanka)

We offer island-wide delivery through trusted courier partners.

  • Colombo & Suburbs: 2–4 business days
  • Outside Colombo: 3–7 business days (depending on distance and courier timelines)

Delivery times refer to business days (Monday–Friday). We do not ship on Sundays or public holidays.

3. International Shipping

We ship worldwide using reputed carriers such as DHL, FedEx, or UPS.

  • Estimated delivery time: 7–14 business days (subject to customs clearance)
  • Customs duties, import taxes, and additional country-specific fees (if applicable) are the buyer’s responsibility.

Shipping timelines may vary depending on destination regulations and global courier conditions.

4. Shipping Costs

Shipping costs vary based on:

  • Weight and size of your order
  • Destination
  • Preferred delivery method

All shipping charges will be displayed at checkout before payment.
Additional fees may apply for remote areas or for oversized/heavy items.

5. Packaging & Insurance

  • All jewellery is delivered in our signature Pushpika De Silva Jewellery gift packaging, securely sealed for protection.
  • Every order is fully insured until it is safely delivered to you.
  • Please inspect your parcel upon arrival and contact us immediately if you notice any damage.

6. Order Tracking

Once your order is dispatched, we will send you a tracking number via email or WhatsApp.
You can track your shipment online until it reaches your doorstep.

7. Delivery Address Accuracy

Please ensure the shipping address provided is complete and correct.
Pushpika De Silva Jewellery cannot be held responsible for items lost or delayed due to incorrect or incomplete addresses.

8. Delays & Exceptional Circumstances

Delivery times may be affected by factors beyond our control, such as:

  • Adverse weather
  • Courier network disruptions
  • Customs processing delays
  • Public holidays

If a delay occurs, we will inform you promptly and assist in tracking the shipment.

9. Damaged Items During Transit

If your item arrives damaged, please contact us immediately:

  • Keep all packaging materials for inspection.
  • Send us clear photos of the package and product.

Our team will assist you in arranging a replacement or claim where applicable.

10. Contact Us

If you have any questions regarding shipping, delivery, or your order, please reach out to us:

Head Office
Pushpika De Silva Jewelry Pvt Ltd
Shop No. 14, Level 02, Havelock City Mall
No. 324-10, Havelock Road, Colombo 06

📞 +94 77 777 3646
✉️ pushpikajewelry@gmail.com